At&t U-verse Information
AT&T U-verse is a registered service mark under which AT&T offers VDSL and ADSL2+ services in various parts of the United States. It provides broadband internet access, TV, and phone through a fiber-to-the-node or Fiber to the Premise communications network.
In 2009, U-verse had 2 million customers (up 100% in last year). U-verse is available to 20 million living units in 22 states.[1]
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Services
U-verse TV
Main article: List of AT&T U-verse channels AT&T U-verse's electronic program guide.U-verse TV is delivered via IPTV from the head-end to the consumer's Total Home DVR or standard set-top box.[2] U-verse uses H.264 (MPEG-4 AVC) encoding which compresses video more efficiently than the traditional MPEG-2 codec. Broadcast channels are distributed via IP multicast, allowing a single stream (channel) to be sent to any number of recipients. The system is also designed for individual unicasts for video on demand, central time shifting, start-over services and other programs desired by only one home at that particular time. The set-top box does not have a conventional tuner, but is an IP multicast client which requests the stream desired. In the IP multicast model, only the streams the customer uses are sent. The customer's connection need not have the capacity to carry all available channels simultaneously.
U-verse Internet
Internet service is provided to computers connected to the on-premises ethernet cabling or a HomePNA residential gateway or DSL modem. The raw speed tiers that are offered are as follows:
| Tier | Technology | Download speed | Upload speed |
|---|---|---|---|
| Basic | ADSL2+ | up to 768 Kbps | up to 384 Kbps |
| Express | ADSL2+ | up to 1.5 Mbps | up to 384 Kbps |
| Pro | ADSL2+ | up to 3 Mbps | up to 512 Kbps |
| Pro | VDSL | up to 3 Mbps | up to 1 Mbps |
| Elite | ADSL2+ | up to 6 Mbps | up to 768 Kbps |
| Elite | VDSL | up to 6 Mbps | up to 1 Mbps |
| Max | VDSL | up to 12 Mbps | up to 1.5 Mbps |
| Max Plus | VDSL | up to 18 Mbps | up to 1.5 Mbps |
| Max Turbo | VDSL | up to 24 Mbps | up to 3 Mbps |
U-verse Voice
Call history on U-verse TV.AT&T U-verse Voice is a voice communication service delivered over AT&T's IP network. Customers subscribing to both AT&T U-verse TV and Voice are provided features such as call history and Click to Call, which displays missed and answered calls on the customer's TV if subscribed to U-verse TV.
Technical details
AT&T provides their U-verse services primarily through fiber to the node technology (FTTN)[3] but began offering the service through fiber-to-the-premises (FTTP).[4] Only FTTN employs a video ready access device (VRAD) in the neighborhood, while FTTP provides service directly from the Central Office usually located in the central part of the city. In FTTN, it is a digital subscriber line access multiplexer (DSLAM). FTTP uses a fiber multiplexer with the conversion to copper taking place at the termination point on the customer property. FTTN is more common, with FTTP only in new housing developments or areas not otherwise served by copper POTS. VDSL2 is used in FTTN systems with speeds up to 32 Mbit/s for download and 5 Mbit/s for upload for customers in the closest range and speeds up to 19 Mbit/s for download and 2 Mbit/s for upload for those at the farthest allowable range. Currently up to 7 Mbit/s is reserved for Cable television, and up to 24Mbit/s for internet service and VOIP. Once inside the customer's property, service is carried over ethernet or the existing coax network using HomePNA. The service may also be carried over ethernet on existing IW's (Inside Wiring) to STB's (Set top boxes). This is not done often as most customers homes do not have CAT5 wire at their tv locations.
Credit Requirements
AT&T charges a $449 non-refundable one time charge for people with poor credit. AT&T credits an amount of $5.00 for each month a customer has paid their bill on time. This credit continues indefinitely, meaning that it does not expire after 7.5 years (90 months) when the original non-refundable fee amount has been reached (maximum of $250). However the installation charge of $200 is never refunded. Many customers find this extra deposit to be unfair and discriminatory. AT&T says the deposits are required due to theft of equipment primarily by people with poor or no credit.
Restoration Charges
AT&T charges a $30 per service reinstatement fee when a U-verse account is suspended for non-payment. If your account is permanently disconnected for non-payment an AT&T Technician is required to come to your home and change out your equipment as the existing equipment will no longer work.
AT&T U-Verse Internet Speed Comparison to Competitors
AT&T U-verse lags in upload speeds compared to Verizon FiOS and Comcast Xfinity. While download speeds are comparable at 24Mbps, Verizon FiOS has a maximum upload speed of 25Mbps yet AT&T U-verse only has 3Mbps (comparing Verizon's $64.99/mo plan to AT&T's Max Turbo U-Verse plan).
See also
References
- ^ AT&T U-verse TV Marks 2 Million Customer Milestone
- ^ AT&T U-verse Total Home DVR
- ^ The problem with AT&T's U-verse
- ^ AT&T to build FTTP network to deliver U-verse services near Houston
External links
- Official website - TV, VDSL Internet, Phone
- Official website - ADSL2+ and ADSL Internet
- AT&T U-verse Community
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Categories: American brands | AT&T | Internet television | Telecommunications in the United States
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